Best Hospital Advisor

bha

Best Hospital Advisor provides a transparent health care platform where consumers can access, provide feedback and engage in their own health care decision-making while health care providers can continuously improve their strategies to provide quality care services.

There are many sites that help us choose and rate different products and services. Nevertheless finding modern consumer feedback mechanisms into the health sector for private and public use may seem to be a difficult task.


Best Hospital Advisor comes to fill that empty space by developing a patient centric online system that incorporate key hospital performance indicators to assist patients in their review and decision-making process when choosing the right hospital or service that meets their needs. For example, measuring in-hospital infection rates or mortality rates for complex procedures can provide consumers with additional information to choose the hospital that will provide them with the highest quality of care.

In an attempt to promote people engagement and participation in the health care system, BHA interface will provide feedback from patients about healthcare providers, benchmark hospital and healthcare provider performance using key quality indicators, and assist patients in reducing the asymmetry of information that is currently present in the healthcare system.

By the development of this website, patients will have access to a centralized and integrated platform where they could find health care options to make informed decisions based on peer-reviewed feedback.

Health care consumer’s need more information on the competitive pricing scales of health services. Much press has highlighted the wide differences in prices across countries, and providers; however there are few single consolidated websites where a potential patient can explore and compare prices. BHA aims to collect data on the prices of different procedures, from the patients, to provide a benchmarking, or price comparison, by procedure. This will be an important tool for international medical tourism

 

Components of BHA website

In order to address the mission and its goals, BHA is developing essential tools on a single site where information exchange is the most important output. BHA will become an essential component for patients in the search for healthcare services and will provide greater integration between providers and patients. Some of the most important features on the BHA site are:

    • A worldwide search module to find hospitals, specializations and procedures.
    • Patient Reviews providing feedback on health care services using HCAHPS survey tools and open feedback about experience.
    • Easy Patients’ access to reviews and all information on hospital and healthcare providers.
    • Important Tools and search engine for information on healthcare Tourism destinations
    • Integration with hospital benchmarking data to provide overall rankings of hospitals, by region, city, specialty or procedure.
    • Hospital and Health care provider dashboards to track their feedback and compare performance on key performance indicators.

 

Key Performance Indicators Survey

Recently there has been a growing standardization of key performance indicators that hospitals should use to monitor and measure their performance. BHA wants to incorporate those key hospital performance indicators to assist patients in their review and decision-making process when choosing the right hospital or service that meets their needs. For example, measuring in-hospital infection rates or mortality rates for complex procedures can provide consumers with additional information to choose the hospital that will provide them with the highest quality of care.

Health care consumer’s need more information on the competitive pricing scales of health services. Much press has highlighted the wide differences in prices across countries, and providers, however there are few single consolidated websites where a potential patient can explore and compare prices. BHA aims to collect data on the prices of different procedures, from the patients, to provide a benchmarking, or price comparison, by procedure. This will be an important tool for international medical tourism

 

HCAHPS’ Surveys Integration

BHA aims to integrate HCAHPS surveys to support the review process. These surveys ask patient questions on and collect patient feedback about their hospital experience. Patients will be asked to only answer questions relevant to their hospital experience to ensure that the HCAHPS survey data is relevant, insightful and practical for BHA users. Examples of HCAHPS questions are provided below.

Provider Dashboard

BHA’s dashboard is developed to provide corporate clients, specifically hospital administrators and health care providers access to the content developed on the BHA site. The dashboard would be a user-friendly interface where the information gathered from patient reviews, quality improvement benchmarking processes, and best practice information would be easily accessible to the client. Each BHA dashboard would be developed to identify key items of content that each client would deem necessary to its institution.

    • As a general structure the BHA to serve as additional in will contain a 4-panel layout where clients can control the following:
    • BHA Survey results: serve to measure indicators from a patient’s experience point of view.
    • BHA Performance Indicators: serves to measure hospital outcomes in order to provide a proxy of provider quality and to serve as an additional ranking system for BHA.
    • BHA Ratings/Review management panel
    • Live-RSS of news and Top-Ten world wide best hospitals on those aspects.

 

Best Hospital Advisor Product Overview

    • Crowd Ventures, Inc wants to run a beta test on 10 countries worldwide and partner with 12 top hospitals in those countries in order to integrate manpower and software integrations into a real and measurable system with feedback from the patients and hospital data from the quality indicators. These would be measured on international standards.
    • The person who will be executing the surveys and gathering the specific data will run the beta test on each hospital. This data will be summarized on each dashboard to the right of the Key Performance Indicators [KPI].
    • The reviews will be only from patients, based on their experience and compared with international healthcare protocols and standards.
    • Each Hospital will have the option to customize their profile page.
    • Dashboards and HCAHPS al will have the option to customize their profile page. beta test on each.
    • A BHA review mechanism will be implemented on hospital webpage and/or social networks profile to highlight excellence in the field, for example BHA Excellence badges will be awarded to hospitals with consistently positive feedback and high-quality improvement reviews.

 


 

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